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Frequently asked Questions

We aim to get your order shipped out quickly! Orders placed on weekdays before 2 pm EST will typically ship the same day. Once shipped, please allow the following timeframes for delivery:

  • Standard Shipping: 15-17 business days (Mon-Fri)
  • Expedited Shipping: 7-10 business days (Mon-Fri)
  • Rush Shipping: 3-5 business days (Mon-Fri)

Ship times may vary based on product availability, customized orders, and your location. If you need your order faster, expedited and rush shipping options are available during checkout for an additional fee. Tracking information will be provided once your order ships so you can follow its progress. Let us know if you have any other questions!

We want you to be fully satisfied with every purchase. If for any reason you need to return an item, please contact us within 30 days of receiving your order.

Unused candles in their original packaging can be returned for a full refund or exchange. For customized or personalized candles, just the cost of the product itself is refundable.

To start a return, email customer service at will provide instructions and arrange for pickup of the return shipment.

Please note that return shipping costs are the responsibility of the customer. All return items must be in new condition with original tags and packaging. Refunds are generally processed within 2-3 business days after returns are received.

More indo in our refund policy page.

We currently ship to over 50 countries worldwide! Some of the most popular international destinations we ship to include:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • France
  • Germany
  • Japan

To find out if we deliver to your country, simply add items to your cart and enter your address during checkout. If we’re unable to ship to the address given, you will be notified.

International delivery times vary by destination and customs clearances. On average expect 7-21 business days for delivery. Tracking and insurance is provided for all international orders.

Let us know if you have any other questions about

For online orders, we try our best to ship all the items together in one package. However, there are a few circumstances where your order may arrive in multiple shipments:

  • If one or more items in your order are delayed due to high demand or backorders, the in-stock items will be sent first while we fulfill the backordered items.
  • For heavier orders, we may need to split into two boxes to meet carrier size/weight limits.
  • Items like personalized or customized products may ship separately from the rest of the order.
  • Rush processing on some items may result in a partial order shipping first.

If your order is sent in multiple packages, do not worry – you will only pay one shipping charge based on the original order total. We apologize for any inconvenience separate shipments may cause! Let us know if you have any other questions.

To secure your order, we authorize payment at the time you place it. However, your credit card is not actually charged until your candles ship. If any items are backordered, you will only be charged for items as they become available to ship. Let us know if you need to discuss billing details.

We regularly offer promotions like free shipping, discounts for bulk orders, gifts with purchase, and seasonal sales events. Be sure to check our website banner or subscribe to emails to stay on top of the latest deals and coupon codes from!

We do not currently offer in-store pickup for online orders. All purchases made through our website are shipped directly to you. However, we are planning to roll out a buy online, pickup in store option later this year. Be sure to opt-in for emails to get updates when this becomes available in your area!

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